Software

Software related items. Such as software review, comments, etc.

Installing osTicket 1.10.4: Troubleshooting MySQL8 and PHP older than 7.1.16

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MySQL 8 was released recently (to this writing) and of course that means people are going to start using it.  Since I have seen a couple posts on the forums with people using MySQL 8 I decided to fire up a new VM and install the following:

osticket Forum updated

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This past Wednesday the devs over at the osTicket forums updated their forum software. 

https://forum.osticket.com

The new forum software is pretty similar to the old but there are no more categories.  The site uses tags to determine how posts are organized.  You can add tags to your post when you create it. 

osTicket v1.10.1 Security Update Released!

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There is a new version of the 1.10 series, specifically the stable 1.10.1 Security Update. You can get this version via github or at http://osticket.com/download. It features some improvements/bug fixes, and an important security update. Here is a list of the changes:

osTicket v1.10.x Frequently Asked Questions (FAQ)

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This article was updated on 08 Mar 2017

Generally speaking many of the previous FAQ answers [for former versions of osTicket] some times still apply to the current version. The line numbers will be wrong, but the information is usually still good. If you do not see an answer to your question please check out the older versions of this FAQ and/or post on the osTicket forums.

Upgrading osTicket 1.9.x to current (1.10)

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So you're running osTicket version 1.9.x and you want to upgrade it to current which as of this writing is 1.10, and you need a little help. Well, you've come to the right place.  One very important thing to note: contrary to what the osTicket FAQ at http://osticket.com/faq says, you need a newer version of PHP than 5.3.  I would recommend PHP 5.5 or 5.6 over any other versions at this time.  So if you have 5.3 go upgrade to 5.5 of 5.6.

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