OSTicket

OSTicket

osTicket v1.10.x Frequently Asked Questions (FAQ)

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This article was updated on 08 Mar 2017

Generally speaking many of the previous FAQ answers [for former versions of osTicket] some times still apply to the current version. The line numbers will be wrong, but the information is usually still good. If you do not see an answer to your question please check out the older versions of this FAQ and/or post on the osTicket forums.

Upgrading osTicket 1.9.x to current (1.10)

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So you're running osTicket version 1.9.x and you want to upgrade it to current which as of this writing is 1.10, and you need a little help. Well, you've come to the right place.  One very important thing to note: contrary to what the osTicket FAQ at http://osticket.com/faq says, you need a newer version of PHP than 5.3.  I would recommend PHP 5.5 or 5.6 over any other versions at this time.  So if you have 5.3 go upgrade to 5.5 of 5.6.

osTicket v1.10 Released!

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After a long time and many release candidates have released osTicket the 1.10 stable. You can get this version via github or preferably at http://osticket.com/download.  It features a bunch of new enhancements and some improvements/bug fixes, and an several security/performance updates.  Here is a list of the changes:

Add a client side open ticket list to osTicket 1.9 or 1.10rc2

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This mod was updated on 15 Dec 2015

Ever since 1.9 was released my old article on how to add a client side open ticket list has been deprecated. The article that your reading now is yet another updated version to work with both the 1.9.x and 1.10rc2 releases.

osTicket 1.10 is just around the corner

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In case you have lived under a rock the newest osTicket v1.10 should be out soon. While the developers don't give exact dates it's been three (3) months since RC2 was released, and there have been a lot (180 as of this article) commits since it's release. Here is a quick summary of all the new features and the versions that they were introduced in as well as some links to the release notes for each.

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